Refund Policy

100% SATISFACTION GUARANTEE:

If you are not 100% Satisfied with the quality or taste of our product, you may request a full refund within 30 days of receipt of the product.

DAMAGED ITEMS:

If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact items purchased unless the item is no longer available.

HOW TO REQUEST A RETURN/EXCHANGE/REFUND:

1. Reach out via the Contact Us form to verify that your item is available for return before taking any other steps. A member of our team will get back to you with details on how to take the next step.

2. Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund (exclusions apply, i.e., 100% Satisfaction Guarantee). Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.

3. If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition.

4. Refunds will be processed within 3 to 5 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.